some of your most frequently asked questions about our
UK website hosting services we have presented some of
them below for you.
is a question that you have that we have not answered
below then please email
How long will it take to set up my web hosting account?
A. Your web hosting account will be set up
within 24 hours of GVA Online receiving your order
& confirming your order. This includes necessary payment
What information do you require to set up my web hosting
A. We will require details of the domain or
domains you wish to be hosted.
What information will I receive once the web hosting is
A. We will send you a Welcome email that will provide
you with all the instructions necessary to logon to your
control panel, set-up email and upload your website.
When I enter my domain name all I can see is the GVA
Online placeholder page. How do I remove it?
A. You need to login into your cPanel, goto the
public_html directory of the account and delete the
Can I transfer my web hosting from another company to
A. Yes. However, please check the server
requirements for your website or contact us if you are
unsure whether our server will be appropriate for
hosting your website.
What are DNS (domain name server) names?
Primary DNS: ns1.gvahosting.com
Secondary DNS: ns2.gvahosting.com
How long does it take for my domain name to be
A. Domain transfers can take several days to propagate
throughout the Internet and GVA has no control over this
I don't have a domain name do I need one for a web
A. Yes you will. You can purchase a domain name from by
here together with a web hosting package.
If I already have a domain name, can I still host with
A. Yes. All we need is the domain name to
set-up your web hosting account.
Can I transfer my domain name to you?
How long does it take to transfer a domain?
A. Once the transfer has been submitted, it can take
anywhere from 24-72 hours.
Do you offer domain parking?
A. Yes we do. Have a look at your particular package
Q. Do you offer an easy access control panel?
A. Yes, each account comes with the leading control
panel cPanel, allowing you to manage your web hosting
Is there any documentation about the Control Panel?
A. Information about your Website Control Panel is
How can I see how many visitors I am getting?
A. You will have access to Webalizer within Cpanel which
provides a comprehensive record of site statistics. A
sample can be found here:
Can I use CGI scripts on my website?
A. Yes, you can use PHP or CGI scripts. Your account
comes with a number of pre-installed script. Click on
'CGI Centre' inside the Control Panel and you will see a
list of scripts.
Which databases do you support?
A. We support MySQL. MySQL is the world's most
popular open source database, recognized for its speed
Do you support FrontPage?
A. Yes, FrontPage Extensions on the server are free!
Q. What versions of Frontpage Extensions do you
A. We support Microsoft Frontpage 98, 2000,
2002 and 2003.
What versions of PHP do you support?
A. We are currently running PHP 4.3.10
What webserver software do you run?
A. We are currently running Apache 1.3.33
What version of MySQL do you support?
A. We are currently running MySQL 4.0.23
Do you support FTP?
A. Yes, we support FTP. We recommend you use
FileZilla, CUTE FTP or WS FTP.
Do you offer phpMyAdmin for database administration?
A. Yes! phpMyAdmin comes pre-installed into your control
Are there any other general restrictions?
A. In general we do not allow sites whose primary
purpose is file downloads or transfer. We must have this
restriction to ensure that all users receive fast,
dependable service. Transfer only sites put an undue
burden on our servers.
How often can I update my website?
A. All GVA Online accounts come with unlimited
24/7 access to update your website.
How often are the backups done?
A. Your site will be backed up every day. We
would recommend all clients make their own site
Do you put adverts on my website?
A. No, we never put adverts on any sites hosted.
Can I upgrade my account or add more features?
A. Yes, you can upgrade to a new plan at
What is the preferred method of payment?
A. We accept most online Credit and Debit
cards. We also accept cheques and postal orders from UK
Can I pay by cheque?
What currency can I order my web hosting in?
A. Prices are in Sterling GBP but when you proceed to
checkout you can select USD or EUR as alternative
Are my credit card details secure?
A. Yes. All online payments are transferred to
Pay Pal - our third party gateway partner, and all
transactions are updated on their secure server. We
never see or get access to your credit card details.
Can I host a commercial website?
A. Yes, GVA can host your commercial website.
Can I host a adult related website?
A. Yes, we already host adult related websites.
However, we do monitor all adult sites to ensure they
promote and adhere to strict guidelines which prevent
under age persons access any such sites.
Can you design my website for me?
A. No. We have ceased our web design business.
Do you provide technical support?
A. Yes, we provide technical support by
firstname.lastname@example.org. Remember to include your
domain, username and any information you may feel
Does your web hosting packages support DreamWeaver?
A. Yes they do.
I have an Apple Mac, can I use the cPanel?
A. Yes, we have Apple Mac customers who can use all
components of the cPanel and host successfully with us.
I have more questions?
A. Then no problem - we pride ourselves within our
customer service. Simply send a email to
email@example.com with any further questions
you may have.